Quality – Price – Delivery Guarantee

The Vazin Stone Group is committed to gaining the trust and satisfaction of its valued customers in terms of the quality and price of the offered product, as well as the scheduled delivery time. To this end, the following policies have been established and are actively implemented in our interactions with our esteemed buyers.

1/ Quality and Authenticity Guarantee

If the delivered product does not match the requested quality and authenticity as per the customer’s expectations, Vazin Stone takes full responsibility upon confirmation based on acceptable evidence. We will make every effort to ensure the satisfaction of our valued customer. This policy has always been a priority for our company, and, whenever possible, we go to great lengths—from accepting returns, even for customer-related reasons, to compensating for any damages—until we achieve 100% customer satisfaction.

2/ Price Guarantee

Vazin Stone is a supplier of building stones and a producer of natural stone products, such as various stone tables, sculptures, fountains, architectural ornaments, etc. To build customer trust, we are pioneers in offering up-to-date prices on over 1,000 products on our website—a practice that is unprecedented in this industry in our country to date. Accordingly, Vazin Stone practically guarantees the prices of its products, eliminating any doubts or concerns about overpricing.

It is worth noting that some products may be found at lower prices in our competitors’ stores. However, several factors need to be considered:

2.1/ Is The Same Product Offered With The Same Technical Qualities?

Some products with identical names are offered at different prices. In such cases, it’s important to consider whether these products are truly comparable.

For instance, stone sorting can sometimes be done subjectively and outside market norms, leading to price differences of approximately 20-40%. Similarly, in manufactured products like fountains, the name and appearance of the product might be identical to other suppliers, but the production quality can vary greatly. We provide two examples to illustrate:

• The materials used in fountains, such as lights, pumps, and waterproofing materials, can be of different qualities, significantly affecting the final price of the product.

What Is The Solution?

VazinStone guarantees the quality of all its manufactured products. For example, we offer a 36-month warranty on fountain structures. If any issue arises with the product, Vazin Stone will resolve the problem or replace the item at no additional cost.

2.2/ Where Is The Product Being Sold?

The location where the product is offered has a significant impact on its final price. For example, the final price of cut stones at the factory gate will be lower than elsewhere. This is due to the heavy weight of the stone and the associated transportation and loading costs. To address this, Vazin Stone has adopted a strategy of direct delivery from the relevant factory to the buyer’s location. This is achieved by identifying relevant natural stone factories in various provinces and continuously monitoring their inventory and stockpiles.

2-3/ Have additional costs been considered?

Some competitors adopt a pricing strategy for products like fountains, gravestones, or highly processed stones that attracts customers with a lower initial price. This tactic has a significant psychological impact on customers. However, after adding supplementary charges, the final price of the product is often much higher than standard market prices.

3/ Responsiveness and Delivery Guarantee

The Vazin Stone Group is committed to providing a timely initial response and delivering orders on time.

Quick and Direct Response:

For customer convenience, Vazin Stone provides the direct contact number of the relevant expert for each product category, which can be found on our website. This allows us to provide price quotes for custom orders as quickly as possible, even outside regular business hours.

Delivery As Scheduled:

We always provide precise delivery schedules within a specified time frame, based on several factors including the time required for product preparation and production, as well as the time needed for delivery.